EVA-I EN / FR

Terms of service.

Notice: This English version is an unofficial translation provided for the convenience of international readers. Only the French version is legally binding. Read the French version →

Applicable to the eva-i.ai site and to the products published by EVA-I. In compliance with French law, the GDPR (EU 2016/679), the Digital Services Act (EU 2022/2065) and the French Consumer Code.

1. Purpose

These terms of service ("ToS") govern access to and use of the eva-i.ai site as well as the use of products, applications and services published by EVA-I.

Use of the site or of any product implies full and unreserved acceptance of these ToS. EVA-I is hereinafter referred to as "the company", the user or customer as "the user".

2. Site access

The eva-i.ai site is freely accessible to anyone with Internet access. Costs relating to network access, equipment and software enabling such consultation are the user's sole responsibility.

The company endeavours to ensure the availability of the site, without warranty of continuity. The company reserves the right to interrupt access to the site for technical or maintenance reasons, without notice.

3. Site intellectual property

All elements of the eva-i.ai site (texts, images, graphics, logos, source code) are the exclusive property of the company. Any unauthorized reproduction, modification, adaptation or exploitation is punishable under the provisions of the French Intellectual Property Code.

4. Ownership of user content

The user retains full and exclusive intellectual and material ownership of any content they provide to the applications published by EVA-I (conversations, documents, memory, preferences, parameters). They are solely responsible for the lawfulness, accuracy and rights attached to this content.

The company holds no right of use, transformation, reproduction, reuse or transfer over this content. The user may delete, export or withdraw it at any time, from the application, without intervention by the company. The technical procedures are specified in the privacy policy.

5. Site use

The user undertakes to use the site in accordance with its intended purpose and applicable law. The following are notably prohibited:

  • Use of the site for unlawful purposes or in a way that infringes the rights of third parties.
  • Any attempt to circumvent the site's technical protection measures.
  • Any massive or automated reproduction of the site's content without express authorization.

6. Pricing and pre-purchase disclosure

Any paid product or subscription published by EVA-I is, prior to any contractual commitment, the subject of clear and complete disclosure on the dedicated product page. This disclosure specifies at minimum:

  • The reference price including VAT, in euros.
  • The billing frequency (monthly, annual, other).
  • The minimum commitment period, if any.
  • The renewal terms (automatic or not).
  • The cancellation terms and procedure.
  • The opening of the right of withdrawal provided for in Article 9.

Currency conversion and VAT

The price displayed in euros constitutes the reference currency. When the user is located outside the eurozone, Stripe automatically performs the conversion into the local currency at the exchange rate on the day of the transaction. Where value added tax (VAT) or an equivalent tax applies, Stripe Tax calculates and applies the rate in force based on the user's country of residence.

The final amount charged may therefore differ slightly from the displayed price due to the exchange rate applied by Stripe and local taxation. The exact detail appears on the Stripe receipt sent to the email address provided at the time of payment.

In compliance with Articles L221-5 et seq. of the French Consumer Code on pre-contractual information in distance contracts.

7. Payment (Stripe, Inc.)

Payment for paid products is processed via Stripe, Inc., an authorized payment services provider. The user communicates their payment information directly to Stripe, which handles its processing, storage and security.

A valid email address is required by Stripe to confirm the transaction, issue the receipt and enable order tracking. EVA-I has no access to any banking data. Only transaction metadata (amount, currency, date, identifier, status) is communicated to it by Stripe for accounting and tax purposes.

Stripe general terms: stripe.com/legal. Stripe privacy policy: stripe.com/privacy.

8. EVA-ID licence

Upon completion of a purchase or subscription, the user receives a unique identifier key called EVA-ID. This key serves exclusively to activate the product and verify the licence's validity.

No traditional user account is created. The EVA-ID is not associated with any behavioural profile nor with any application usage data.

Renewal: if the subscription is renewed, the EVA-ID retains its validity. If the subscription is not renewed, the EVA-ID expires at the end of the paid period.

Cancellation: the user may cancel at any time, without creating an account or identifying themselves other than by entering their EVA-ID on the dedicated cancellation page. Processing is immediate. Access to the product remains active until the end of the period already paid. No prorata temporis refund is owed beyond the right of withdrawal provided for in Article 9.

Lost or forgotten EVA-ID: in the event of loss or forgetting of the EVA-ID key, the user may send a cancellation request to support@eva-i.ai specifying the email address used at the time of the Stripe payment and the mention "CANCELLATION" in the email subject. The company will verify the transaction with Stripe and then proceed with the cancellation. No other personal information is required to process the request.

9. Right of withdrawal

In accordance with Articles L221-18 et seq. of the French Consumer Code, the consumer user has a period of fourteen calendar days from the conclusion of the contract to exercise their right of withdrawal, without reason or penalty.

This right is exercised by email to support@eva-i.ai, specifying the EVA-ID concerned. Reimbursement is made within a maximum period of fourteen days following receipt of the request, by the same means of payment as that used for the initial transaction.

For digital content the performance of which has begun with the express consent of the consumer and their express waiver of their right of withdrawal (Art. L221-28-13° of the French Consumer Code), this right does not apply. The user is explicitly informed of this exception at the time of subscription.

10. Limitation of liability

The content of the eva-i.ai site is provided for informational purposes. The company cannot be held liable for direct or indirect damages resulting from the use of the site or from the inability to access it.

Concerning the software and applications published by the company: no software can be guaranteed free of defects, vulnerabilities or unforeseen behaviour. The company undertakes to correct any identified security vulnerability within reasonable timeframes, without guaranteeing the total or perpetual absence of flaws.

The software is provided "as is" and "as available" within the meaning of the French Civil Code. The user acknowledges the technical limits inherent in any software and accepts that the company cannot be held liable for indirect or non-material damages, data loss or loss of operation that may result from the use of the products.

This limitation applies to the maximum extent permitted by French law. The statutory guarantees of conformity (Art. L217-3 of the French Consumer Code) and against hidden defects (Art. 1641 of the French Civil Code) remain applicable.

11. Personal data

The processing of personal data is governed by the privacy policy, which covers the no-resale undertaking, the absence of third-party tracking, the absence of promotional email and the GDPR rights.

12. Consumer mediator

In accordance with Article L612-1 of the French Consumer Code, any professional offering goods or services to a consumer is required to provide them with a free mediation mechanism in the event of a dispute that could not be resolved by prior written complaint.

EVA-I will formally subscribe to a consumer mediator approved by the French Commission for the Evaluation and Monitoring of Consumer Mediation (CECMC) as soon as the first paid product or subscription is made available for sale. The exact contact details of the selected mediator will be published on this page before that release.

Any prior complaint may be addressed to support@eva-i.ai with the mention "COMPLAINT" in the email subject. The company undertakes to provide a reasoned response within the one-month period provided for by the GDPR when the complaint relates to personal data, or within a reasonable period for other grounds.

Consumers residing in the European Union may also use the European online dispute resolution (ODR) platform, accessible at ec.europa.eu/consumers/odr.

13. Modification of the ToS

The company reserves the right to modify these ToS at any time. The applicable version is the one in force on the day of use of the site or subscription of a product. Any substantial modification of the conditions applicable to a paid product is subject to prior notification to the user, via the contact channel they provided to Stripe at the time of purchase.

14. Applicable law and jurisdiction

These ToS are governed by French law. Any dispute relating to their interpretation or performance falls, after an attempt at amicable resolution and, where applicable, recourse to the consumer mediator, within the exclusive jurisdiction of the French courts.

Last updated: 18 May 2026.